Return & Refund Policy

Last updated: 27 November 2025

Company Name: Treoxo

14-Day Return Window (EU Law)

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:
      •     Item must be unused
      •     Item must be in original packaging
      •     Customer pays return shipping

Because international returns can be costly, we always offer alternative solutions before requesting a physical return.



Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will provide:
      •     A free replacement, or
      •     A full refund

In most cases, no return is required.
We may request photo/video proof.

Contact: treoxo.service@gmail.com



Returnless Refund Option

For minor issues, customers may receive:
       •     Partial refund
      •     Store credit
      •     A replacement without needing to return the item



Return Process (Approved Returns Only)
      1.    Contact us at treoxo.service@gmail.com
      2.    We will provide return instructions
      3.    Customer pays return shipping unless item is defective
      4.    Refund is issued 3–7 business days after inspection

Unapproved returns are not accepted.



Refund Processing Time

Once approved, refunds are processed to the original payment method within 3–7 business days.