Terms of Service

Last updated: 27 November 2025

Business Name: Treoxo


These Terms govern your use of Treoxo.com.

General

By purchasing from Treoxo, you agree to these Terms.

Prices & Payments

Prices include VAT for EU customers.
Payments are securely processed by third-party providers.

Order Processing

Orders are processed within 1–3 business days.

Shipping

Estimated delivery: 3-12(standard)
    
Treoxo is not responsible for delays caused by carriers or customs.

Returns & Refunds

See our Return Policy for full details.

Limitation of Liability

Treoxo is not liable for indirect or consequential damages.

Fraud Prevention

Suspicious orders may be canceled for safety reasons.

Privacy Policy (GDPR)

Last updated: 27 November 2025

Company Name: Treoxo

Treoxo (“we”, “our”, “us”) complies with GDPR (EU 2016/679) and respects your right to privacy.

Information We Collect

Personal Data Provided During Checkout
      •     Name, shipping address, email, phone number
      •     Order information

Payment Information

We do not store payment details.
Payments are securely handled by third-party providers such as:
      •     Stripe
      •     PayPal
      •     Shopify Payments
      •     Klarna

Automatically Collected Data
      •     IP address
      •     Device type
      •     Browser type
      •     Cookies
      •     Website behavior



How We Use Your Information
      •     Fulfill orders and provide delivery
      •     Send order confirmations and tracking info
      •     Customer support and issue resolution
      •     Fraud prevention
      •     Analytics and website improvement
      •     Compliance with EU tax and consumer laws



Legal Basis for Processing (GDPR)
      •     Contractual necessity
      •     Legal obligation
      •     Legitimate interest
      •     Consent (cookies, marketing)

⸻

Data Sharing

We only share data with trusted partners:
      •     Payment processors
      •     Logistics/delivery partners
      •     IT and hosting providers
      •     Marketing and analytics tools

We never sell personal data.



Data Retention
      •     Orders: 7–10 years
      •     Customer support messages: 12–24 months
      •     Analytics: 26–38 months
      •     Marketing data: until consent is withdrawn



Your GDPR Rights

You may request:
      •     Access to your data
      •     Correction
      •     Deletion
      •     Restriction of processing
      •     Data portability
      •     Withdrawal of consent
      •     Objection

Send requests to treoxo.service@gmail.com.
We respond within 30 days.



Data Security

We use SSL encryption, secure servers, and restricted access to protect your data.

Coookie Policy

Last updated: 27 November 2025

Treoxo uses cookies to enhance your browsing experience and ensure website functionality.



What Are Cookies?

Cookies are small files stored on your device that help improve website performance and personalization.



Types of Cookies We Use

1. Necessary Cookies (Essential)

Required for website functionality:
      •     Shopping cart
      •     Check-out process
      •     Security & authentication

These cannot be disabled.



2. Performance & Analytics Cookies

Used to understand how visitors interact with the website.
Examples:
      •     Google Analytics
      •     Shopify Analytics
      •     Meta Pixel



3. Functional Cookies

Improve user experience (saved preferences, language settings).



4. Advertising & Marketing Cookies

Used to show relevant ads and measure marketing performance.

Examples include:
      •     Meta (Facebook) cookies
      •     Google Ads cookies
      •     TikTok Pixel



Cookie Consent (GDPR Requirement)

When visiting Treoxo.com, you may accept or decline non-essential cookies via the cookie banner.

You may also manage cookies through your browser settings.



Disable Cookies

You can disable cookies anytime through your browser.
Note: Some features may not work without essential cookies.